ITS Computer Support Request

For audio-visual and podium issues in classrooms and conference rooms, please contact AV Operations at itsavops@lsu.edu or 225-578-8888. Alternatively, you can scan the yellow barcode on the classroom podiums to generate a ticket. 

Faculty and TAs can call AV Operations at 225-578-8888 for an on-site orientation on the Multimedia Classroom Computers and rent AV equipment for an event. This includes instruction in the proper use of multimedia equipment in these classrooms.

For multifactor authentication (MFA), myLSU account, and password issues, please contact the ITS Service Desk at servicedesk@lsu.edu or 225-578-3375.

After three failed sign-in attempts, your myLSU account will be temporarily locked for 15 minutes. After this period expires, you can sign in again. If you’ve forgotten your password or it is expired, please go through the Forgot Password process or contact the ITS Service Desk.

Your myLSU password will expire every 60 or 180 days, depending on its strength. LSU ITS will send an email 7 days before expiration. If you do not change your password in time, you will need to use the Forgot Password process or contact the ITS Service Desk.

All computers on a wired connection must be registered and renewed annually through the Bluecat Device Registration Portal. If you see this error, your registration may have expired. Follow the instructions to renew your registration here.

Faculty should contact the Faculty Technology Center at (225) 578-3375, option 2, or Faculty Technology Center.

Students should contact the ITS Service Desk at servicedesk@lsu.edu, 225-578-3375, or submit the following ticket: Student Moodle Troubleshooting.

Make sure you authenticate using your LSU ID in the format <LSU ID>@lsu.edu and your myLSU password. Right-click the eduroam network, select “Forget,” and re-enter your LSU credentials.

Many programs that have gone through the IT100 process and been approved to install on LSU devices are available in the Software Center and do not require administrative rights to install (i.e., EndNote, SPSS Statistics, MATLAB, IBM Mainframe, etc.). 

If the program you are inquiring about is not available on Software Center or Tigerware, please submit an IT100 software acquisition request. An overview of the process can be found in the following article: LSU Overview: Process for Acquisition of Software and Digital Resources (IT100) for LSU A&M. The step-by-step process guide can be found here, and the acquisition request can be found here. After the IT100 has been approved, please submit a ticket here for assistance with installation/updating. 

Please use the following link to the ITS Phone Service Catalog, where you will find all of the relevant ticket request types for issues related to telephone service on campus. Submitting the proper type of ticket will help alleviate any delays in resolution. 

To check the service status, please visit the ITS Service Status page. 

Additionally, any faculty and staff can sign up to be a part of the Information Technology Services listservs. To sign up, Log into the myLSU portal > Click Computing Services > LSU-ITInfo Listserv > Complete the Request Form and click Process My Form.